Customer Service
TheDota2Store Delivery and Returns
We hope you love shopping with TheDota2Store. Here are our delivery and returns policies to help make sure we meet your expectations. Contact Us.
Shipping and Delivery
Shipping and Delivery is the charge for internet order processing, item selection, packaging, transport and handling. We don’t guarantee delivery times, but we do our best to provide accurate estimates.
Deliveries occur only on weekdays. Shipping and Delivery charges are subject to change and are determined when you order. Estimated delivery time assumes orders are placed before 12:00 noon (PST). Orders you place late on Friday or on Saturday will not be processed until Monday. Charges may be added to orders with Priority, Overnight and International shipping if we try unsuccessfully to deliver your order more than once.
Delivery addresses in Alaska, Hawaii, Puerto Rico, and Guam should add an additional $5.00 charge for standard Shipping & Delivery. Orders arrive in 7 to 9 business days when ordered before 12:00 noon (PST).
| Shipping Way | STANDARD FEE | DELIVERY TIME | TRACKING SITE |
|---|---|---|---|
| Post Shipping | $13.5 | 15—30 day shipping | https://www.17track.net/en |
| DHL Express | More than $39 (Depend on the weight of order) | 4—8 day shipping | https://www.dhl.com/en.html |
*before tax and additional charges
**after processing if ordered by 12:00 noon PST
Returns and Replacements
We want you to be completely happy with your TheDota2Store order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply. Merchandise must be returned within 30 days of receipt of merchandise.
Returning Merchandise by Mail
On the back of the packing slip enclosed with your TheDota2Store order, please note the reason(s) for return.
Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information. Restricted items must be returned using ground transportation.
Please allow 10 to 14 days for THEDOTA2STORE to process your return.