Return & Refund

Cancel order

Our priority is getting items delivered to our customers as quickly as possible.
  1. 1. You can cancel your order before your items are delivered. And we will refund full of your money.
  2. 1. Once your order has been shipped, please contact our customer service for the first time, our customer service will help you to solve the problem.
Tip: To ensure the correct items are ordered, we suggest that you read the product’s detailed description carefully before ordering. If unsure, you can contact us at any time.

Return policy

Your 100% satisfaction is what motivates us to be perfect for you! Instruction for Return:
  • All orders must be returned within 9 days of the purchase date. We provide a full refund (NOT INCLUDING SHIPPING FEE) if we detect manufacturer defects. Please contact our customer service department within 7 days of the purchase date.
  • All items must be returned in their original, factory condition, (unaltered, unworn, undamaged, and with tags attached to the original packaging) as we do not sell refurbished or previously owned products. Please make sure the wig is INTACT and the LACE has NOT been cut.
  • For any returns, you must contact the customer service department to obtain RMA# / Confirmation#. All returns must include the RMA# / Confirmation#. Once the returned package is received & inspected, your refund will be processed and automatically applied to your original payment account. Buyers are responsible for the return shipping charge.
  • Damaged items are ineligible for return.
  • 5) if you have any problems, please contact us or email sale@thedota2store.com
Return and refund