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SERVICE GUARANTEE

TheDotaStore insist on the concept of “Excited price, trusted quality”,devote to provide best quality hoodies, tshirts, action figure, plush and accessories.

We focus on the combination of customer experience and product sales, listen to our customers through various channels of sharing and interactive communication,improve the quality of products and services.

We provide more professional service, choose TheDota2store online store, enjoy your shopping time. Join us, happy buying!

PRE-SALE SERVICE

1. Honest products description--- We answer all the questions honestly with patience.

2. 24 hours online--- We will reply you within 24 hours, save more time for your order.

3. Quick massages reply--- We check emails and massages within 2 hours,answer questions ASAP.

4. Considerate packages tracking service--- We give your tracking number at first time when we send the hair out.

AFTER SELL SERVICE

1. Service guidance--- If you have any problems about the products, contact us at first time.

2. Timely and effective response--- We will try our best to help you solve your problems.

3. Reasonable return policy--- Responsible for the goods that are not non-artificial damaged, and sent by wrong type, color, or length within 7 days.

4. Professional after-sale service--- Perfect return and exchange service as well as refund system, providing the best after-sale guarantee for you.

NOTICE:

All the products provided by Thedota2store online store will be commissioned to the third-party professional logistics companies or Courier Company for delivery.If customers are dissatisfied with our service or delivery, please contact us.

Thedota2store mall and logistics partners will take the risk of product damage in the process of logistics services.

After you receive the goods, Thedota2store strongly recommends that you should check the appearance, quantity, accessories and other aspects of the goods carefully.Thedota2store Mall will always focus on customer experience, properly handle service issues during use.