Service Guarantee

TheDotaStore insist on the concept of “Excited price, trusted quality”, and is devoted to providing the best quality hoodies, t-shirts, action figure, plush, and accessories.

We focus on the combination of customer experience and product sales, listen to our customers through various channels of sharing and interactive communication, and improve the quality of products and services.

We provide more professional service, choose TheDota2store online store, and enjoy your shopping time. Join us, and happy buying!

PRE-SALE SERVICE

1. Honest product description— We answer all the questions honestly and with patience.

2. 24 hours online— We will reply to you within 24 hours, saving more time for your order.

3. Quick messages reply— We check emails and messages within 2 hours, and answer questions ASAP.

4. Considerate packages tracking service— We give your tracking number the first time when we send the hair out.

AFTER SELL SERVICE

1. Service guidance— If you have any problems with the products, contact us the first time.

2. Timely and effective response— We will try our best to help you solve your problems.

3. Reasonable return policy— Responsible for the goods that are not non-artificial damaged, and sent by wrong type, color, or length within 7 days.

4. Professional after-sale service— Perfect return and exchange service as well as a refund system, providing the best after-sale guarantee for you.

NOTICE:

All the products provided by the Thedota2store online store will be commissioned to third-party professional logistics companies or Courier companies for delivery. If customers are dissatisfied with our service or delivery, please contact us.

Thedota2store mall and logistics partners will take the risk of product damage in the process of logistics services.

After you receive the goods, Thedota2store strongly recommends that you should check the appearance, quantity, accessories, and other aspects of the goods carefully.Thedota2store Mall will always focus on customer experience, and properly handle service issues during use.

Our Service Guarantee